Dental Tribune UK Edition, September 13-19, 2010, Vol. 4 No. 21

Consultant who will then endeavour to develop that relationship further. This ensures that the customer is always happy and has a direct point of contact.’ Working as part of the Customer Support and Sales team within such a well-respected company can be hard work, but the team at The Dental Directory maintains a remarkable level of organisation, efficiency and dedication. Kirby Noble explains, ‘We are constantly busy! We have a large volume of incoming customer queries requiring a constantly high standard of customer service, in addition to which we are regularly dealing with our Business Consultants’ requests. These are extremely important as we are relied upon to supply those on the road with whatever they need. Our team focuses heavily on prioritising our workloads and maintaining high levels of organisation so it all runs smoothly.’ Keeping up to date with the latest product developments is essential for this customer focused team and Kirby Noble was supported throughout her training by The Dental Directory. Training is ongoing and regularly given to maintain the top quality service that customers have come to expect. Throughout the year there is a set schedule of external companies that provide demonstrations of new and existing products to staff members enabling them to understand and visualise the product. ‘One of the fastest growing areas of customer interest is Decontamination and HTM 01-05. We have specific training in this area so that we can answer most questions. However, if the customer wants more detailed information on a product, we can arrange for a Business Consultant to visit them.’ The Dental Directory doesn’t boast outstanding customer service without good reason. Thanks to the consistently high levels of staff communication, tasks are always fully understood and customers are always considered the number one priority. ‘At The Dental Directory we believe that customers should be treated in the same way that we ourselves would expect to be treated. We receive fantastic customer feedback and feel proud of the services that we offer.’ For more information speak to your Dental Directory Representative or call 0800 585 586 or visit us online at dental- directory.co.uk Come and meet The Dental Directory team at BDTA Showcase 2010 at stand A01, A02 & B01 “We receive fantastic customer feedback and feel proud of the services that we offer.”