Dental Tribune United Kingdom Edition

O ne of the most pleasur- able jobs I have to do is being the Master of Cer- emonies (that is a posh way of saying ‘the man on the mic’) at the local village regatta in Port Navas. I stand in the back of a pick-up truck with a micro- phone and people bring me beer throughout the afternoon, whilst I witter away to my heart’s content reporting on all things from lost mobile phones to the arrival of the RNLI heli- copter, from cakes for sale in the field to who’s winning the rowing! Rowing Race Invariably the weather is fine and the tide is full. This year, one of the events was a father and child rowing race. It is pre- cisely what it says on the tin: One father, one child, one din- ghy (with oars). The idea is to row around a simple course. The first home wins. Simple! I enjoy badgering people to have a go. In particular people who are down on holiday and perhaps don’t often get a chance to be on the water. One chap, who I assumed was the father of the child in the dinghy (no DNA testing this year), had clearly never rowed a boat before, or possibly even been in a boat. He sat at the back, rowed the boat backwards, whilst his daughter looked down helpless- ly at him from an angle of about 50 degrees. This caused a huge amount of amusement amongst the crowd and any number of peo- ple came up to me and helpfully suggested I should ‘tell him what to do’. ‘Tell him what to do’ Well, needless to say, I didn’t. After all, in my experience I could not be sure that he even thought he needed help. So for me to start shouting instructions at him would be pointless. However, as the ‘race’ con- tinued, it became quite clear. He was overtaken by everybody - even the man with the dog hanging over the bow and bark- ing at everyone (that’s the dog barking, not the man). He made very little progress and in order for the event to continue before all the water drained out of the creek he was eventually towed back by the rescue boat and re- ceived enormous cheers from all those standing on the quay. I was thinking about this just the other day. He had all the right qualifications: He was the father; he had a child; he was in a dinghy (with oars). So what was the problem? Well, by looking around him, he very quickly realised that he was not very good at rowing, or at least lacked the skills to en- able him to be a better rower. So he had the qualifications, but lacked the skill. Now we are get- ting somewhere! New skills I see this many times over in So, what are the top 10 KPIs? Using a man in a boat as an example, Mike Hutchinson draws on his experience to provide some Key Performance Indicators to benchmark your practice ‘One chap, who I assumed was the father of the child in the dinghy (no DNA testing this year), had clearly never rowed a boat’ January 24-30, 201114 Practice Management United Kingdom Edition14 Ems-swissqualitY.com For more information> www.ems-swissquality.com savE cEllsNEw Ems swiss iNstrumENts surgErY – saviNg tissuE with NEw iNNovatioNs iN implaNt dENtistrY The inventor of the Original Piezon Method has won another battle against the destruction of tissue when dental implants are performed. The magic word is dual cooling – instrument cooling from the inside and outside together with simultane- ous debris evacuation and efficient surgical preparations in the maxilla. cooliNg hEals A unique spiral design and internal irrigation prevent the instrument’s temperature from rising during the surgical procedure. These features combine effectively to promote excel- lent regeneration of the bone tissue. EMS Swiss Instruments Surgery MB4, MB5 and MB6 are diamond- coated cylindrical instruments for secondary surgical preparation (MB4, MB5) and final osteotomy (MB6). A spiral design combined with innovative dual cooling makes these instruments unique in implant dentistry. coNtrol savEs Effective instrument control fosters atraumatic implant preparation and minimizes any potential damage to the bone tissue. prEcisioN rEassurEs Selective cutting represents virtually no risk of damage to soft tissue (membranes, nerves, blood vessels, etc.). An optimum view of the operative site and minimal bleeding thanks to cavitation (hemostatic effect!) further enhance efficacy. The new EMS Swiss Instruments Surgery stand for unequaled Swiss precision and innovation for the benefit of dental practitioners and patients alike – the very philosophy embraced by EMS. > EMS Swiss Instrument Surgery MB6 with unique spiral design and internal instrument irrigation for ultralow temperature at the operative site