Dental Tribune United Kingdom Edition

page 25DTß Performance, Reliability, Support and Value for Money. When it comes to sterilising all your instruments, there’s only one name that offers the complete peace of mind you demand, Little Sister. LittleSister LittleSister To achieve truly rapid sterilisation call EschmannDirect on: 01903 875787 or visit: www.eschmanndirect.com from Direct Offering unrivalled performance, the Little Sister SES 2010 and SHS 800 package offers the perfect combination for sterilising all the solid and hollow instruments you will need for a typical session, without risk of compromise. With cycle times of 15 mins (SES 2010) and 10 mins (SHS 800), you will be able to process a full load of solid instruments and up to 8 handpieces simultaneously, in full compliance of the latest HTM01-05 guidance. * includes SES 2010, SHS 800 and HCS 300 LeasPlan60 monthly finance includes full warranty and service cover for the duration of the agreement. Lease rates quoted for business purposes only Prices valid to 31st July 2011 Price excl. Carriage and VAT The HCS 300 Handpiece Care System provides the perfect solution for the rapid maintenance and lubricating of handpieces, without the risks and costs of an all-in-one system. £6,500 (rrp £7,890) ...or £215pm Save a further £800 off the total package price* when you include the HCS 300 Handpiece Care System * includes SES 2010, SHS 800 and HCS 300* includes SES 2010, SHS 800 and HCS 300 The HCS 300 Handpiece Care System provides the perfect solution for the rapid maintenance and lubricating of handpieces, without the risks and costs of an all-in-one system. the HCS 300 Handpiece Care System Offering unrivalled performance, theOffering unrivalled performance, the Includes HTM 01-05 commissioning & training plus 2yr warranty and service SES 2010 + SHS 800 Solid Instrument and Handpiece Sterilisation package £5,500.00 (rrp £6,090) ...or £180pm plus FREE Cycle Loggers worth over £650 Total Package Price* April 25-May 1, 201126 Event Review United Kingdom Edition the importance of taking into ac- count the working environment of the whole dental team to reduce the rates of occupational Repetitive Strain Injury (RSI). After a very intense morning of presentations, the post-lunch sessions were a chance to take a closer look at what A-dec and their partners had to offer. Four break- out sessions were organised, and the attendees were separated into groups to attend each session. Three bagger FirstupwasChrisBarrowwhodis- cussed the importance of customer service. Quoting the famous ‘three baggers’ concept from Walmart founder Sam Walton, Chris looked at his nine ‘cardinal rules’ for de- livering exceptional customer service: • Don’t ‘pass the buck’ • Develop a customer charter, and broadcast it • Don’t try to hide mistakes • Be very clear when communicat- ing with clients/patients and fol- low it up in writing • Don’t assume that clients/pa- tients know as much as you do (even when they say they do!) • Ask yourself if you’re delighted with your work. If you are not de- lighted, how can you expect pa- tients to be? • ‘Walk the floor’ – be visible to your team and patients • Surprise people with follow up calls • Ask for word-of-mouth refer- rals, these are the most cost ef- fective way to grow your business Next to present was Nicolle Folven, Vice-President for Sales & Marketing at Zirc, a US-based company specialising in the or- ganisation and sterilisation of den- tal instruments. The company’s colour-coded system for the differ- ent procedures in surgery is a con- cept being embraced by A-dec and was one of the concepts behind the new cabinetry range. Anti-Microbial Nicolle discussed in more detail why using colour-coded tubs and trays could help reduce stress and improve infection control meas- ures within a dental practice. She then walked through some of the products, emphasising the use of the anti-microbial agent Micro- ban® in the manufacture of their tubs and trays. The third session was an over- view of the A-dec spectrum, by Eugene O’Malley and Mark Har- ris (Territory Managers). This was a chance for the attendee to ask questions about each of the chair solutions and get a feel for the dif- ferences between each one. The final session was split to give further insights into surgery design. Discussions centred on best practice for infection control and decontamination in practice, a closer look at the new cabinetry range and Karl O’Higgins giving a practical look at ergonomics in a dental surgery and how this can improve working conditions for the dental team and the experi- ence of the patient. Healthy competition The day was then topped off by a fantastic meal and a chance to indulge in some healthy compe- tition as a huge Scalextric track, racing simulator and two Nintendo Wii consoles were set up, as well as a set of casino tables for the more sedate competitors! This event was a very intense and worthwhile day, and a big congratulation should go to the whole A-dec team for organising such a great event. Oh, and in case you were wondering, my collective term for a group of dental dealers is a busyness! DT